Crackerjack boasts a diverse range of clients across many industries. Check out what some of them have to say about us.  We’re proud of the fact that our clients are IT happy!

Testimonials

 

Borehole Wireline

borehole-wireline.com.au
Client since - 2011

Crackerjack have always offered a service that is efficient, speedy and value-for-money. I don’t want to know how our IT Systems work, just as long as they do. I know I can rely on their advice and support in an often technically baffling environment. I don’t think I would get a better service elsewhere.

Paul Starling Managing Director

Reynella Vet

reynellavetclinic.com.au
Client since - 2013

When we bought our practice, we inherited an IT environment that was overcomplicated for our needs. Crackerjack not only simplified our systems but were also very helpful when we changed our practice software application. They did a brilliant job coordinating the migration to the new software solution –they are professional, friendly and always willing to help. Our systems are now reliable, effective and better suited to our business size and needs.

Debra Crichton Practice Owner

Adelaide Pool Patrol

adelaidepoolpatrol.com.au
Client since - 2007

Crackerjack provides a helpful, responsive service for all my IT needs. As a team, they really are our IT department. They helped us streamline the Windows Server systems we have in place by utilising Office 365 email services and setting up our SharePoint site.
Their understanding of cloud based solutions has not only reduced our overheads but also increased our level of customer service.

Jay Harrison Owner

Foodland

brightonfoodland.com.au
Client since - 2011

We’re a retail group with two Foodland stores and one Cellarbrations store so technology is vital to ensuring we have stock on our shelves. Crackerjack have been looking after our company since 2011 and I have always found them to be totally professional, reliable and quick off the mark when we have had problems. They take a proactive approach to technology ensuring that our current systems work for us while keeping us abreast of where our tech should be heading.
They feel like part of the team and genuinely care about our infrastructure and our business.We would have no hesitation in recommending Crackerjack for any IT requirements needed.

Tim Rugless Owner/Operator

Jordan Plumbing

www.rajordan.com.au
Client since - 2007

Crackerjack understand small businesses from one person start-ups to growing SMEs.

We have used their services from IT support, new servers and technology refreshes and they’ve made all these things smooth and easy. They provide IT support to our second office in Darwin using their remote support tools making it easier for us to support our whole team.

I’ve also had the pleasure of working directly with their non-geek team and they convey quite technical concepts in a clear, concise and easy to understand way. It’s this, combined with their passion for IT and their personable, friendly approach that make them stand out.

I would recommend Crackerjack to any small-medium sized business that need to know their IT Support team are there when you need them most.

Dale Anderton

Phil Hoffman Travel

www.pht.com.au
Client since - 2011

Our relationship with Crackerjack began in 2006 when their owner, Mark Abraham was just kicking off his IT business. Mark and Toby managed our IT Systems and supported our two retail travel branches and as we grew to our current 10 retail branches, during the last 8 years.

They have become one of the PHT extended family and their IT & Project Management skills have been instrumental in supporting our growing business.

More recently, due to our increasing size of staff numbers and branches, Mark supplied further full-time IT staff to administer our day to day support requirements and eventually a full-time IT Manager.

I have always found Mark and his team to be totally professional, reliable and quick off the mark when we have had problems and have no hesitation in recommending Crackerjack to any business requiring IT support and management of their systems.

Peter Williams CEO

Case Studies – How Crackerjack made a difference

To show you some of businesses we work for and the services we offer, we’ve listed a specific case study below.

Robran International

Outcome

Robran International had a small business server that was well overdue for replacement (10 years old) and workstations that still had Windows XP operating systems. Robran's server provided their file sharing and email server services so they contacted Crackerjack to provide alternatives to replace this ageing hardware with new technology.

They wanted to be able to access email and data across iPhones and iPads anywhere in the world as well as provide home working compatibility. In addition, any infrastructure had to work with their industry-specific database solution to ensure that all staff had maximum up-time to the program.

Finally, Robran International wanted an off-site backup solution to ensure maximum redundancy for their critical business data and applications.

Solution

Crackerjack provided a Synology NAS (Network Attached Storage) for their business critical file sharing. This allowed Robran International to easily share their company resources to the appropriate staff members and ensuring that their key data was secure.

A second Synology NAS was already in place at the Director's home, so the file syncing feature was implemented on the office storage to backup all data to the Director's home nightly.

Crackerjack also managed the creation and migration of the Robran's emails to a new cloud-based Office 365 email service to alleviate the need for an in-house mail server. An upgrade to the latest Microsoft Office software was undertaken to provide the latest version.

Finally, Crackerjack provided new IT hardware and Windows Operating System upgrades to Windows 7 to standardise all computers across the office.

Client feedback
“Crackerjack are our IT Support Department following this project. We’re a niche business with 8 staff and our technology is vital to survival, let alone productivity. We trust Crackerjack immensely – they always put themselves in our shoes when solving our problems or suggesting further investment in technology”

Andrew Leopold – Owner/Director